The mortgage industry, like many other high-pressure sectors, places significant demands on individuals. Mortgage professionals face daily stressors such as meeting deadlines, managing client expectations, and coping with complex regulatory requirements. Over time, this unrelenting pressure can contribute to burnout, anxiety, and other mental health issues.
People who prioritize their mental health are more likely to experience improved job satisfaction, increased productivity, and better overall performance. This translates into better outcomes for clients and organizations as a whole. Moreover, creating a supportive work environment that prioritizes mental health helps attract and retain top talent, reducing turnover rates and associated costs.
As a founding member of the Mortgage Industry Mental Health Charter, it is very important to us to live and breathe keeping mental wellness a priority with the company.
As such, we actively encouraged as many of the team as possible to qualify as mental health first aiders and currently have 2 people who are fully qualified – Jodie in client retention and HR and Peter who is one of our specialist brokers with many more currently studying and soon to follow.
We also revamped our employee benefits at the end of last year to include increased annual leave for all, inc 2 wellness days. Wellness Days can be used for days when you are struggling with mental health, need a break, or have something you would like to do that would enrich your life like going on a hike or visiting an art gallery – anything that makes you happy.
We also implemented a benefits provider so that our staff has access to GP and Counselling sessions as it was very important for us that everyone has access to these things.
Noting that physical wellness is just as important and that physical wellness is also key to mental health – we made sure that there was also access to a cycle-to-work scheme and travel cards – to cut down the use of cars and to encourage the use of cycling or public transport – with the added benefit of doing our bit for the environment.
Ultimately whilst the above are nice to have and important, the most important thing we do is acknowledge mental wellness and mental ill health. We talk openly about our shared experiences, share where you can turn for help and we buy in from the Managing Director and down throughout the whole organisation.