As Coreco’s Client Retention Manager, Ria’s job is to make sure every client enjoys the Coreco experience and stays with us as a valued client for years to come. She will personally contact all our clients before their rate is up for renewal to review their mortgage requirements.
Undoubtedly one of Coreco’s jewel’s, she manages our Client Services Team with an easy charm and ruthless efficiency, ensuring every client receives outstanding service.
After leaving college with A Levels in 2001 she joined John Charcol as an administrator, staying there for 4 years where she first worked with some of the current Coreco team.
Following a well-worn path, she left to join Cobalt Capital, staying there for 4 years and becoming a highly skilled administrator for Cobalt’s top business writers.
When Coreco began in 2009 Ria was a key member of the team from the very start, taking up a new challenge and creating the Customer Services Team from scratch. This has grown to become the very heart of everything we do at Coreco, with Ria now managing a team of 3 and looking to expand further.
It is Ria’s job to make sure our advisers deal fairly and speedily with each client coming up for a mortgage renewal, one that she relishes with pride. This ensures that the very highest service standards to both clients and introducers are adhered to at all times.
Ria also enjoys cooking and watching live music, as well as spending valuable time with her sons, Charlie, Beau and Frank.