Coreco Partners LLP. Registered Office: 117-119 Houndsditch, London EC3A 7BT. Registered in England Number: OC371927
Coreco Partners LLP is an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited which are authorised and regulated by the Financial Conduct Authority.
Coreco Partners LLP is known in this document as “Coreco”, “we” and “us”
As the controller of your data, Coreco complies with Data Protection laws in the United Kingdom and the EU General Data Protection Regulation (GDPR). This Privacy Policy details how Coreco processes your personal data.
Personal data collected, used, stored and transferred by us may include:
Personal data is collected by us using the following methods:
Other Tracking
We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities
Device & browser type and open statistics
All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.
Link Tracking
All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.
We use your personal data in the following circumstances and relying on the following lawful basis for processing:
Purpose/Activity | Type of Data | Lawful Basis for Processing |
---|---|---|
To initially engage with you to discuss your requirements | • Identity • Contact | Consent |
To process and deliver your application for a mortgage or protection product | • Identity • Contact • Financial • Special Category • Transaction • Marketing & Comms | Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us) |
To manage our client relationship with you which will include: • Create and maintain access to your customer portal account Notifying you about changes to our terms or privacy policy • Customer reviews/surveys • Re-engagement when existing products near expiry/review protection needs | • Identity • Contact • Profile & Usage • Marketing & Comms | Performance of a contract with you To comply with a legal obligation Necessary for our legitimate interests (to re-engage with you to review your existing mortgage/protection needs, and to maintain and improve customer service standards) |
To respond to case enquiries and input to & defend against complaints | • Identity • Contact • Profile & Usage • Transaction • Marketing & Comms | To comply with a legal obligation Necessary for our legitimate interests (to ensure that complaints can be responded to accurately) |
To perform and affordability check for a new build property | • Identity • Contact • Profile & Usage | Consent |
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | • Identity • Contact • Technical | To comply with a legal obligation Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | • Identity • Contact • Profile & Usage • Marketing & Comms • Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics and other systems including AI and automated decision making to improve our website, products/services, marketing, customer relationships and experiences | • Identity • Contact • Financial • Special CategoryTechnical • Profile & Usage | Consent / Explicit Consent
Necessary for our legitimate interests (to analyse customer usage, update our website, to develop our business and to inform our client re-engagement and marketing strategy |
We will only use your personal data for the purposes stated above, unless we reasonably consider that we need to use it for another reason and it is compatible with the original purpose. Please contact us for an explanation as to how any new processing compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We keep our Privacy Notice under regular review and we will place any updates on this web page. This Privacy Notice was last updated on 04th August 2020. Historic versions can be obtained by contacting us.
We may use your data in AI and automated decision-making systems for re-engagement purposes as a legitimate interest to review your existing mortgage and source suitable new products. If you do not wish your data to be used by such systems, please notify us at [email protected]
You will also have the choice to opt-in to receiving other related marketing information and related products and services. You can opt-out of receiving these types of communications at any time by contacting your adviser, by emailing [email protected] or by clicking on the relevant link in email communications you receive from us.
However please note that your personal information will not be passed to any third-party organisation for marketing purposes.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to only those Coreco staff, advisers, business partners and suppliers who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Coreco’s website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Some of our external suppliers are based overseas so their processing of your personal data will involve a transfer of data outside of the UK. In such cases data is transferred under conditions to provide protection to personal data equivalent to the General Data Protection Regulation (GDPR). This includes the use of standard contractual clauses approved by the European Commission in contracts with external suppliers in order to provide the same level of protection for personal data as it has in the EEA.
Your personal data may be shared with third parties for the following purposes:
Type of Recipient | Reason |
---|---|
Within Coreco | Depending on your requirements, it may be necessary to share your personal data with Coreco’s network and specialist product providers in order for suitably qualified advisers to source relevant products and services or to re-engage with existing clients. |
Lenders and protection product suppliers | To source and submit applications in order to conclude the contract for the mortgage/protection application and the ongoing servicing of these contracts |
External Suppliers | Specialist IT system providers to deliver our service to you (including sourcing of products, providing continuing advice, sharing of documentation, payment processing, informing you about relevant products and services, service & advice quality checking and improvements, and to request feedback on customer service standards). It may also be necessary to share your personal information with non-affiliated companies who perform support services on our behalf including those that provide professional, legal or accounting advice to Coreco. |
Estate Agents/new home builders | We may share information about the progress of your application with estate agents and home builders with whom you are interacting |
Regulators | Sharing information may be necessary to fulfil our legal obligations as a regulated profession, for example with the Financial Conduct Authority, to verify your identity and comply with Anti Money Laundering legislation, and otherwise co-operate with law enforcement, legal proceedings or regulatory authorities. |
Others | Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses, then the new owners may use your personal data in the same way as set out in this privacy notice. |
These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your personal data, and to use your personal data only in the course of providing such services and in accordance with Coreco instructions.
We only retain your personal data for as long as necessary. The table below outlines how long data is retained, and depends on the reason the personal data is used for:
Purpose of processing | Retention |
---|---|
Enquiry data obtained from third parties (Estate Agents, websites) that do not result in an application for a mortgage or protection product | 2 years from the date the enquiry was received from the introducer |
Affordability assessments for new build property | 2 years from Decision in Principle if affordability check does not proceed to a full mortgage application |
Withdrawn, stalled, incomplete failed mortgage/protection applications | 2 years from the date the latest application was started |
Successful mortgage | 25 years from the date the mortgage is purchased or 7 years from the date the latest protection product expires |
After these retention periods if there is no other on-going client relationship your personal data will either be securely deleted or anonymised so that it can be used for statistical purposes but without any method of identifying you individually.
You have the right to:
If you have any questions or complaints relating to how we use your personal data, or if you wish to exercise any of your rights regarding your personal data, please contact the Information Security & Data Protection Manager, Matt Lowndes, by emailing [email protected] or by writing to us. We will respond to you as soon as is possible. The length of time will depend on the type and complexity of the request, but you will receive a response no later than one month from the initial request.
If you are not satisfied with how Coreco has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113