We are dedicated to assisting all customers, including those facing vulnerable situations. Our commitment entails treating customers in such situations with fairness and providing tailored support based on their unique circumstances and needs.
We acknowledge that customers may find themselves in vulnerable situations due to a variety of reasons. These circumstances may necessitate a different approach to providing assistance. This could stem from factors such as physical or mental well-being, or significant life events they have undergone.
Our pledge is to customise our support for each customer, taking into account their specific requirements. Our team is available to offer assistance whenever you require it.
If you are encountering conditions that could place you in a vulnerable situation, we encourage you to inform us. Sharing this information will enable us to comprehend your needs and collaborate with you to meet them.
Should your personal circumstances necessitate extra support from us, please inform us. Rest assured, any information you provide will be handled discreetly and with sensitivity.
Coreco encourages anyone with any additional need or vulnerability to let us know so we can tailor our services to you. We have implemented a ‘do you require further assistance’ section on all of our contact forms, allowing clients to let us know at the very initial contact stage if they require extra assistance or are vulnerable.
We have also implemented a fully accessible version of our site. Making our site easier to use for those with additional needs. Please access it at the top of the page and click the ACC OFF button at the top of the page to activate the accessible version.
It is important to us that all our clients are catered for and fully understand all their financial options. If English is not your first language, Coreco has a list of advisers that speak a wide range of different languages. If you would prefer to speak to someone in a different language, please contact our customer care team who can help put you in touch with the relevant adviser.
We offer a wide range of different appointment types, from face-to-face, to telephone, and virtual. For clients with hearing difficulties, we can transcribe our virtual calls.
We understand that in life certain events, such as divorce, loss of a partner or mounting debt can cause a wide range of worries. Our friendly advisers will help you as best they can to ease your concerns, but it is important to let them know your full situation so we can assist you accordingly. We really are here to help and you should never feel embarrassed or concerned to tell us your full story. Likewise, you should never feel pressured into doing something you do not wish to do by anyone.
We have helped clients in every conceivable situation and will always be fair, clear, and empathetic with you.
If you have any concerns or feel we can do more please do let us know.